Policies

CAT BOARDING RATES & POLICIES:

Many suites are full-sized bedrooms, just like your cat has at home. Some bedrooms can accommodate 3-5 cats.  A two-night minimum applies to weekends and holidays. Holidays are charged above the usual fee, and the fee varies by room size. Payment in full is processed at the time you make your reservation. Fees are charged similar to a hotel or bed & breakfast such that if your cat stays beyond morning check out then an additional day is incurred.

All fees are estimates and do not include costs related to additional time and care necessary to provide a quality service.  All medical bills, grooming fees, and damage fees are the responsibility of the pet owner.

We accept all major forms of payment: Cash, Visa, MasterCard, Discover and American Express. We also accept checks.

CANCELLATION POLICY:

Cancellations made for any reason receive a full refund, less the non-refundable $50 deposit.

Cancellations made within 48 Hours of the start of the reservation owe for two days of boarding at the room rate reserved.

No Shows — Cancelling without notice makes you responsible for the full cost of the reservation invoice.

CHECK-IN & CHECK-OUT:

Check in and check out is by appointment only. It is important you are on time or within five minutes of your scheduled arrival and departure.

WHAT TO BRING:

Please bring your cat’s usual diet and any medication he or she requires. Please bring your cat in a carrier.

We provide beds, blankets and pillows for your cat to slumber on.  We also provide World’s Best Cat Litter, which is a corn-based clumping litter.

WHAT TO DO BEFORE ARRIVAL:

Cats with nails in need of trimming will have them done by a Cats in the City provider at the charge of $10.

Your cat will be flea-checked (combed) at the time of check-in. If we detect any evidence of fleas, your reservation will be nullified and your fees will be non-refundable at that time.

Fleas: If your cat is found to have fleas after arrival then you are subject to a $50 fee per cat plus the cost of a vet approved flea treatment protocol.

Vaccinations: Cats must be current on the FVRCPC (distemper combo) and rabies vaccinations unless a waiver is provided. We know some pets aren’t vaccinated for various reasons. Each situation will be considered individually.

Litter: We exclusively use all natural, dust-free litter. If your cat is picky about his/her particular brand of litter, please feel free to bring it with you to Check-In.

PET SITTING FAQs:

1) Are you bonded or insured?

YES, WE ARE BONDED AND INSURED WITH PET SITTERS INTERNATIONAL WITH 1 MILLION IN COVERAGE. THIS COVERS US, YOUR PETS AND HOME WHILE IN OUR CARE. IF IT IS SOMETHING OUT OF OUR CONTROL (LIKE A BRANCH FALLS ON YOUR ROOF) WE WILL TAKE ALL ACTIONS NEEDED TO SECURE THE SAFETY OF YOUR HOME AND PETS BUT YOUR INSURANCE IS RESPONSIBLE FOR THOSE TYPES OF SITUATIONS (WHICH HAVE NEVER HAPPENED).

2) Since you require 100% of the fees up front, when is the absolute latest we need to pay in order to reserve our preferred dates?

TO SECURE YOUR RESERVATION PAYMENT NEEDS TO BE MADE. SOME SEASONS FILL UP MUCH QUICKER THAN OTHERS, ESPECIALLY DURING THE HOLIDAY PERIOD. TO ENSURE YOUR CARE RESERVATION, 2-6 WEEKS IS LIKELY ENOUGH TIME. WE ARE HAPPY TO ASSIST ON AN URGENT CARE BASIS, OFFERING SAME DAY SERVICE WHEN NECESSARY.

3) If our trip is unexpectedly cut short, do we get a refund on the unused portion or credits for future visits?

THERE ARE NO REFUNDS OR CREDITS FOR COMING HOME EARLY. CANCELLATIONS AHEAD OF TIME ARE CREDITED FOR FUTURE USE BUT COMING HOME EARLY IS NOT SOMETHING WE REFUND OR CREDIT AS WE HAVE ALREADY TURNED AWAY CUSTOMERS BY THAT POINT TO RESERVE YOUR CARE AND CAN RARELY FILL THE SPACE.

4) What (if any) in your long experience of pet sitting are the worst problems you’ve encountered with pets and/or their owners?

A CAT SHOWED ANGER AT HER PARENTS LEAVING BY SPRAYING URINE THROUGHOUT THE PARENTS CLOSET. THE URINE WENT ALL OVER THE PARENTS SHOES AND CLOTHES. THE PARENTS FELT THAT THE ENTIRE WARDROBE WAS DESTROYED AND WANTED US TO PAY FOR REPLACEMENT. IF IT WAS OUR ACT OF NEGLIGENCE WE WOULD HAVE GLADLY PAID FOR THE DAMAGE BUT A PET’S ‘ACTING OUT’ IS SOMETHING WE CANNOT BE RESPONSIBLE FOR. WE WILL WORK HARD TO CLEAN UP ALL MESSES, CALL AND INQUIRE ABOUT HOW TO BRING COMFORT TO THE PET, INQUIRE HOW TO SALVAGE OR REPAIR DAMAGE UNTIL YOU GET BACK, AND OTHER HELPFUL ACTS BUT THERE ARE SOME LIMITS TO OUR COMPREHENSIVE SERVICE.

THE GREAT THING IS THESE EXAMPLES ARE EXTREMELY RARE. I KNOW DOZENS OF SITTERS AND BETWEEN US ALL IT WOULD BE HARD TO COME UP WITH A HANDFUL OF ‘PROBLEMS.’ WE’RE PROUD TO BE PREPARED FOR ANY SITUATION BUT ARE VERY PLEASED THAT WE GET TO DRAW ON OUR PLAYFULNESS AND PET CARE SKILLS MORE OFTEN THAN EMERGENCY MANAGEMENT SKILLS. ☺